Initial booking straightforward but had to call and text to receive the confirmation of the booking. Offered to pick us up close to our apartments to save long walk to bus depot which was confirmed by email and text. Unfortunately on the day there was a mix up as our lift did not arrive for our 7am departure. Eventually after 45 minutes another driver came for us and rushed us to catch up with the rest of the group. The Ston and Korkula stops are both worth visiting but would happily miss the crowded wine tasting which was not the best example of Croatian wine. The trip seems to suggest there will be a guided tour on Korcula but this was not the case we were just dropped off at pier and told to meet back at that point in 3 hours. This is not a guided tour but mainly transport to the places of interest. Our driver was chatty on the way out although in our back seat could not hear what he was saying. We were given an extra stop in Ston on way back to make up for lost time in the morning. This was appreciated.
Organizer replied to this review on 03.10.2019
Our Clients Experience Department has checked this tour service case with our Reservations and Operations Departments and with our tour staff.
Unfortunatelly, our driver had some vehicle technical issues so our Operations Department has sent the second driver to pick up our guests, but our clients were not on the agreed pick up location, so our driver had to wait them and after 40 minutes they were picked up.
We are truly happy and proud because of client's satisfaction and excitement of the tour destinations Ston and Korčula and sad that our clients did not like wine tasting. We are very excited about client's tour impressions and would like to hear more impressions because we truly care about client's satisfaction and trip wishes just like for all the other clients.
We have also checked this tour service case with our tour driver and we are informed that you have liked the tour and driver's stories while vehicle transportation. We are very proud of our driver for this tour case just as all of our tour staff and we truly believe that our driver has impressed you and other clients of this tour service ‘Ston and Korčula Island + Wine Tasting’ with his reliable skills, well known tour destinations and a kindness. We are informed by our driver that you had 45 minutes extra time in the destination Ston to compensate your lost time in the beginning of the tour.
Dear partner, once again, thank you for delivered review from our dear clients. We truly hope that our clients have liked the tour plan, organization and destinations and we hope that our clients will come to Croatia again to enjoy. Hope that our clients have come home safe.
Special thanks to you and our clients for choosing us as your travel partner and hope to see you soon.