I booked our tour via online with happytovisit and got a confirmation right away. However, when it was time for me to cancel one person’s reservation, I didn’t not get a response-it took two emails and a call to CiaoFlorence (tour operator) to reconfirm the cancellation so they can refund me.
Check in at the meeting point was chaotic! They have reps from different tour companies but no signage as to which is which. This can be organized by a simple sign made and carried by the reps themselves.
Gulio, our tour guide, is the best! He did an excellent job of describing the places we visited. He is passionate about his job; he went far and beyond just a tour guide. Very helpful if additional info is asked. Overall, the tour was excellent with Gulio as the tour guide!
*Note: Two wine tastings should be pared down to one. A bit too much; it makes the day too long!
Jesusa L., United States
On excursion: Val D'Orcia Tour from Florence