, United States 28.04.2017
My friend, Margaret Spencer, and I were so excited to be able to go to Cinque Terre while we were staying in Montecatini. We arrived at the bus station 15 minutes before the suggested time of 7:45. We thought we had been duped as the bus did not show up until 8:20. We were never told that there was a window of time when we could expect the bus. We were relieved and ready to start our adventure with our guide, Armedaus.
On the ride Armedaus told us to listen to him and he would tell us about Cinque Terre and he was not going to repeat it. And he kept his word. We were never told which village we were in when we arrived or anything about it; he just told us how much time we had there and where to meet. We were given one map for two people. At the third village we did have a delightful lunch and then we crowded onto a boat that took us to Porto Venere where we were given time and told when to meet the bus.
We enjoyed seeing Cinque Terre, but we are used to friendly, informative guides and learning some in depth info about the places we visit. Suzanne Stetson
My Tour replied to this review on 02.05.2017
I'm sorry about this review, actually I was quite surprised because we never receive such bad reviews about this tour. So, regarding the point in which you say that our tour leader Amadeus once they arrived in Cinque Terre just said the meeting point and time that is because he is a tour leader not a guide of Cinque Terre, so according to the low he is allowed to explain and talk inside the bus but not in the villages, in site he can only explain the main essential information about meeting point, time or public services. That is also stated in the tour description that they will have free time both in Cinque Terre and Portovenere. Moreover Cinque Terre is a national park and also protected by Unesco so there are restricted rules and a guided tour on site can only be made by an environmental tour guide, which Amadeus is not. He gave them the maps, so I can imagine that he also explained the itinerary and names of the village that they were visiting. We apologize if he was not friendly and regarding this we will talk to him because this does not belong to our policy.
Regarding the delay the departure from Montecatini is at 8 am, but as this bus tour originally departs in Florence at 7.15 am and in this period there is a strong traffic due to some road works close to the main train station for this reason the departure time of the tour can suffer some delays (to try to reduce any inconveniences the 12th of April we sent an urgent communication to our partners to inform you of this fact), we apologize for that but unfortunately that is not something that we can control.
The boat trip in Cinque Terre is something really unique cause you gets the opportunity to admire the villages from another perspective but as you can imagine this is a public service so a part from our group there are many other passengers but anyway the boat staff always control and check for safety the number of people on board. Cinque Terre is a touristic destination and can be crowded during certain periods but again this is not something that we can control.