Best Price Guarantee & Flexible Dates

Best Price Guarantee

We are dedicated to provide our clients with the best possible price for the services we offer on our website. If you book a tour with HAPPYtoVISIT and afterwards you find the exact same service from the same tour operator which is being sold at a lower price, we will refund the price difference. To receive your refund, please send us proof of a lower price being advertised which clearly shows that the same tour operator is selling the same tour at a lower price than what you have paid for (such as the link to the tour operator website or a photo of some advertising material of the tour operator). Also send us the voucher you received from HAPPYtoVISIT which confirms your booking and send the email to booking@happytovisit.com.

Flexible dates guarantee
If you would like to change your departure date, even just before the service, the organizer of the service will change your booking to a later date, free of charge, provided the same service is being organized on a later date which corresponds to your preferences, and that there is vacancy on the selected departure. To change your tour departure, just contact us on booking@happytovisit.com and attach your HAPPYtoVISIT voucher.

Privacy and security

We understand that the provision of your personal data requires a big deal of trust on your side. We do take this trust seriously and so we provide you with a clear to read privacy policy. Please feel free to contact us if you have additional questions or suggestions on how to improve your experience with HAPPYtoVISIT.

DATA COLLECTION AND USAGE POLICY

Depending on how you use our site, we collect different data and use it in different ways, so please check what applies to you.

1. NON REGISTERED USER

We collect statistical usage data but this data is anonymous and it is not possible to connect it to any personal data that you might share with us in the future
We enforce an IP anonymization policy so that we cannot see from which IP address you accessed our site

2. SEND A REQUEST (BY AN ONLINE FORM OR BY EMAIL)

When you send a request to HAPPYtoVIST, we will use this data only to reply to your request. We will send at most 2 emails (in case you don't reply), and we never share your contact information with anyone. If you decide to book a service with us, please refer to "made a purchase" section.

3. REGISTERED USER

If you register with HAPPYtoVISIT, you will have to share with us some personal data, such as your name and email address.
You will also be asked to agree to this privacy policy
We keep your data secured and inaccessible to third parties
We keep your data indefinitely or until you want to delete your account on our website
Your account on HAPPYtoVISIT, among other things, enables you to save your wish list and access your loyalty points
If at any time you choose to delete your account, we will also delete your wish list and all unused loyalty points.
We will never share your email with anyone

4. MADE A PURCHASE

First we register you and all above applies
We might ask you for additional personal information including your mobile phone number, your accommodation address, and other details that might help us provide a better service
In some cases we ask you even more details by email, such as personal identification, passport numbers, proof of date of birth, written parental consent, or other information needed for the safe realization of booked services.
We will share this information with the supplier that is the organizer of the service you purchased, but only with them. You will know the company details of any company to which we send your personal information
We will contact you only regarding the booking you made, which includes the confirmation/change/cancelation of your booking, a reminder of your upcoming tour and email remainders asking to leave a review after your booking
We might share your email address, first name and booking number with Trustpilot, our partner for review collection. You might get an email from them asking you to leave a review.

5. PAYMENT PRIVACY

If you book one of the services which requires you to leave your credit card information, our payment gateway provider will receive this information. We don't save any credit card on our side.
This information includes the amount to be paid, your credit card type, credit card number, CVC code, expiration date and cardholder data, name, surname, address, city, zip code, country, mobile phone and email
Our payment provider WSPAY, is PCI LELVEL 1 compliant, having the most reliable data security available today.
When we enter the system of our payment provider, we are not able to see your credit card data except the card type that was used and the last 4 digits of the credit card number.
We can see all other mentioned data and the transaction details such as transaction dates and statuses (authorized, completed, canceled, returned)

6. REGISTERED FOR NEWSLETTER AND MARKETING

During your registration and purchases we might ask you whether you would like to receive promotional materials from us. If you agree, we will send you every now and then some deals or interesting facts that we think you might like
We also keep the right to save some information on which pages you visited on HAPPYtoVISIT so that the newsletter you receive is more relevant to you. We never share this data with anyone
Any time you wish, you can unsubscribe from our newsletter by sending an email to unsubscribe@happytovisit.com and we will never bother you again.

7. DELETING YOUR ACCOUNT

At any time you are free to ask us to delete all your data from our servers. You can do so by sending an email to booking@happytovisit.com from the main email address that you used to register your account.
Most of the data regarding you will be deleted, except for the data that we cannot delete (such as invoices for example). In such cases we will anonymize all your data by replacing all your personal data in our database with "XXXXX"
This action is not reversible, meaning that you cannot bring your account back, you will not be able to retain or restore your loyalty points, your wish lists, purchase history or any other account related data.

8. MADE A PURCHASE FROM A HAPPYtoVISIT PARTNER

Apart from selling tours on our website, we have the option for travel agents to sell tours from the offer of HAPPYtoVISIT to our clients
In the case you booked a tour through one of those agents we act as a data processor and we do receive some data about you.
We use this data to make an account for you, send you a confirmation voucher to your email and an invitation to write a review.
We do not register you for marketing purposes and, unless you give an additional consent, we will never send you an email that is not related to the booking which you made with the travel agent
All requests about the purchase you should talk to your travel agent directly as we don't influence the booking procedure, just provide software to make it easier for travel agents

COOKIE POLICY

We are using several cookies to provide a functional website, and to give us insights on how to improve the experience of our visitors. Here is the list of all the services (some services use more than one cookie) that might save cookies on your local machine.

1. SESSION AND FUNCTIONAL COOKIES

Set directly by our website.
They help us identify some settings and actions that you take without registering, such as setting your preferred language, currency, adding products to the wish list and shopping cart.

2. GOOGLE ANALYTICS

Set by Google
We use google analytics to get statistical usage information on our website
We never send google any personal data that could be used to connect your website usage with your personal data
We use IP anonymization so that we never store the IP address which was used to access our website
You can disable google analytics on the following link

3. TAWK.TO - ONLINE CHAT

Set by tawk.to
The tawk.to system allows us to communicate with our clients in real time using a convenient chat module on our website
In order to track the communication even if you go from page to page while chatting, tawk.to is using cookies to temporarily identify your session.
The system also allows us to have the complete history of the conversations.
Regarding privacy it's quite similar to email

4. GOOGLE REMARKETING TAGS

Set by google
When you visit our website we inform google of your visit and let them know what products you were looking at
This data is anonymous meaning that we don't let them know any data about you, but google might identify you if you are logged with your google account and you allowed them to use third party data to show you better ads
If you agreed to the above, google might use this info to show you ads about the products that you viewed on our website
In this case, we are acting as a data processor and google is the data collector, meaning that google is in charge of this data and all the settings regarding it you can review in your google account
You can disable google remarketing on the following link

5. FACEBOOK REMARKETING TAGS

Set by facebook
Similarly as google, we send anonymous data to facebook about which pages you visited on our website, and facebook might use it to show you ads relevant to you
In this case, we are acting as a data processor and facebook is the data collector, meaning that facebook is in charge of this data and all the settings regarding it you can review in your facebook account

Terms of service

We want you to have a transparent overview of what you can expect when booking with HAPPYtoVISIT and we tried to format our terms and conditions in a way that it is most readable and user friendly. Please feel free to contact us if you have additional questions or require clarification about our terms and conditions but also if you have suggestions on how to improve our service.

These terms and conditions are divided into different sections such that is easier to find specific cases that are applied to you and to find answers more quickly.

1. PLACING YOUR BOOKING

You select a tour, add it to your cart and click complete booking
In most cases your booking is NOT automatically confirmed! Your booking is considered a request.
If the selected tour requires a credit card payment (most of them do), we make a credit card hold for the specified amount. Please read the section "CREDIT CARD HOLD" for more details
We inform our supplier about your booking and wait for their confirmation
If we don't receive a confirmation within a certain amount of time, we actively request the confirmation from our supplier
If we don't receive the confirmation from our supplier before the start of the tour, we consider the booking canceled. We usually inform you if we are not able to reach the organizer and if the tour departure is getting close.

2. WHEN YOUR BOOKING IS CONFIRMED

If the tour is confirmed, we send you a confirmation voucher and charge your credit card
If you decide to cancel after the confirmation is received, some charges might occur (see BOOKING CANCELATION BY THE CUSTOMER)

3. WHEN YOUR BOOKING IS NOT CONFIRMED

If our supplier is not able to confirm the booking for some reason (such as: not enough registered participants, or the tour is fully booked, or some information on the website is no longer valid, or any other reason) we will inform you about it
Depending on the situation, you might receive one of the following:

A suggestion to participate on the same tour on a different date
A suggestion to participate on a similar tour to the one that you booked
A suggestion to participate on the same tour but with some modification (such as different inclusions or for a different price). If the price is for example higher than the original booking, we might ask you to pay for the price difference.

Whatever the reason of the booking being not confirmed, you are always free to cancel without any penalty and do not need to agree on any alternatives that we might suggest.
If we made a credit card hold, we will cancel it (please refer to credit card hold cancelation for more details)

4. CREDIT CARD HOLD

The credit card hold is transaction type where your account didn't get charged, but instead a reservation of funds is made. The money is still on your account but it is reserved and you are temporarily not able to use it
This means that we did not charge you and it also means that your booking is most probably still not confirmed
Depending on your bank, the credit card hold might look as a normal transaction on a bank statement or in an online banking system, but further enquiry to your bank should verify that is in fact a credit card hold and not a regular transaction
A credit card hold usually lasts 7 days, but some credit cards keep the hold up to 30 days.
Every time you make a credit card transaction on HAPPYtoVISIT it is in fact a credit card hold and not a regular transaction. Every credit card hold that we charge, we do so manually, usually after your booking is confirmed.

5. CREDIT CARD HOLD CANCELATION

In the case we are not able to confirm the booking and we didn't find for you an acceptable alternative, we will proceed with the cancelation of the credit card hold
Immediately after we submit the transaction hold cancelation, we will send you an email with this information
Depending on the type of credit card you used and the bank that issued your credit card, it will take different amounts of time that you will see this change on your account
Usually this credit card hold is visible on your account within 7 days
Some banks however keep the right to resolve the credit card hold within 1 month
The only thing that can be done to speed up this process is:

You can send an enquiry to your bank requesting the credit card hold cancelation
You send us the email address of your bank customer service and we will inform them that we made the cancelation of the credit card hold. That might give them an incentive to process it more quickly.

Some banks also don't process the credit card cancelation at all, but instead keep the hold until their expiration date, which can be up to 30 days.
The speed of credit card hold cancelations depends on the bank that issued the credit card, and the terms of this cancelations can be different for each bank

6. BOOKING CANCELATION BY THE CUSTOMER

You are free to cancel your booking up until the time your booking gets confirmed
If your booking is confirmed some charges might apply when requesting a cancelation
Unless otherwise stated, you are free to cancel any booking for free up until 48 hours before the start of the tour. If you cancel up until 24 hours before the tour you are entitled to a 50% refund. You are not entitled to receive a refund if you cancel the tour less then 24 hours before the start of the tour or if you don't show up at the meeting point
Some tours and other services that we provide might have a different, usually stricter, cancelation conditions which will be clearly stated on each tour description page.

7. BOOKING CANCELATION BY THE ORGANIZIER

If the organizer is not able to deliver the service, we keep the right to cancel your booking any time even just before tour start.
In this case we will try to organize an alternative tour for you, but if no solution is found, you will be entitled to a compensation
The compensation that you are entitled to receive for the cancelation by the side of the organizer cannot be grater then the price you paid for the service

8. REFUNDS

If your booking was not confirmed, we most probably didn't charge you so please see the section "CREDIT CARD HOLD CANCELATION"
If the situation required that we issue a refund to your credit card (after the transaction has been confirmed and completed), we will first notify you of the amount that we will refund you and we will proceed with the refund after you accepted the refund proposal
Refunds can be full or partial depending on the specific case
Depending on your bank, refunds can take up to 30 days to process, but are usually resolved within 7 days
As with credit card hold cancelations, the only way to speed up this process (after we confirmed that we issued the refund) is:

You can send an enquiry to your bank requesting the refund to be processed
You send us the email address of your bank customer service and we will inform them that we made the refund. That might give them an incentive to process it more quickly.

Depending on your bank and the original currency that you used to pay for the services, some currency conversion fees might apply (due to the issuing bank using different exchange rate for outbound and inbound transactions). We are not able to influence this exchange rate and so we do not take responsibility if such case occurs. You might try to resolve it with your bank.

9. REVIEWS

HAPPYtoVISIT collects customer reviews on its own website and on third party review service trustpilot.com

9.1 REVIEWS ON HAPPYtoVISIT

These are reviews of specific products of our suppliers that you booked with us
After you are provided with a service that you booked with HAPPYtoVISIT, you will receive an invitation to leave a review that will be published on HAPPYtoVISIT. Even without the invitation, you can login with your account on HAPPYtoVISIT and leave a review for all tours that you booked with us.
You can only leave a review if you booked and went on a tour with HAPPYtoVISIT. You are not entitled to leave a review if you did not attend the tour, regardless of the reason of you not participating on the tour.
The reviews consists of 3 parts, a vote from 1 to 5, a review text and optional photos. By posting a review, you acknowledge that this content is created by you or you have distribution rights from the original creator. HAPPYtoVISIT will not be held liable for publishing such work.
By posting a review you grant HAPPYtoVISIT the right to use and distribute the content of the review
The intention of the review is to give additional, truthful and relevant information about the tour to the next potential customer and to help the organizer improve their service. Keeping that in mind, we do keep the right not to publish a review if we consider the review not being helpful, misleading, abusive or otherwise containing objectionable content.
Each review you submit will be sent to the organizer and they will have the possibility to post a reply to your review.
If a review is written as a complain requiring a resolution, we may decide to process it in the way we process complains (see section "COMPLAINS")
Each published review might give you some reward points (see section "LOYALTY AND REWARD POINTS"

9.2 REVIEWS ON TRUSTPILOT

These are reviews about the service HAPPYtoVISIT is providing, such as our online presentation, our offer, our booking and customer service. If you ever used our service, we would really like if you take some time to write a few words about your experience. Not only it's nice to see that people value our service, but it greatly improves our online visibility and credibility.
Most of our review collection effort is put into collecting reviews about the products our suppliers and such reviews we publish on our own website, and unfortunately a lot of time our service goes unnoticed
If you would like to leave a review about the service of HAPPYtoVISIT (and not of our supplier), you can do so at https://www.trustpilot.com/review/happytovisit.com
We invite everyone to write here about the service we are providing such as our online presentation, our offer, our booking and customer service.
After your booking, you might get an email from trustpilot asking for a review
Writing a review on trustpilot you agree on their terms and conditions and privacy policy

10. LOYALTY AND REWARD POINTS

To reward returning customers and customers helping HAPPYtoVISIT grow, we provide a way for you to collect reward points that you can later use to get discounts
You can read more about our loyalty program at https://happytovisit.com/Reward-Points

11. COMPLAINS

If you have a complain please feel to contact us on our email address booking@happytovisit.com
When we receive a complain we first make the investigation on what has occurred and try to find a common ground on which we can try to find a suitable solution.
We do try to refund all our clients if there were some objectively reduced quality of service such as some services being omitted, regardless of the reason. We do take into account who was responsible for the reduced quality of service (the organizer, HAPPYtoVISIT, the client or a Force Majeure), and also take into account weather a material cost occurred on the organizers side or on the client side. To put in perspective, we don't refund if the guide was not to your liking (you can of course leave a review), but we do refund if there was no guide and the inclusion of the tour stated that it will be included.
If there is a decision that a compensation for the lack of service will be given to you, HAPPYtoVISIT will never be liable for compensations greater than the original tour price.
If the services provided (or the reduced quality of the service) caused you any damage for which you would like to be compensated, you should request such compensation directly from the tour organizer, and HAPPYtoVISIT will not be held liable in such events.

12. DISPUTES

We like to resolve any dispute by mutual conversation and agreement, so please write us to booking@happytovisit.com

Failing to reach a consensus, all disputes shall be settled by appropriate courts within Croatia.

Payment conditions

Payment

WSpay system for online authorization and payment of credit and debit cards, applys modern standards of data protection to ensure that data exchange between systems WSPay and authorization centers of credit card companies is done in a private network which is protected from unauthorized access.

Statement of Security

The selected provider will be paid by credit card using WSpay system for on-line credit card authorization and under the conditions defined in these general conditions, and special conditions defined by selected service organizer. Upon payment you will be informed on who will charge your credit or debit card for the agreed amount. HappyToVisit agrees to protect customers personal data in a way that it takes only the necessary, basic information about customers / users that are necessary to fulfill our obligations; informs customers about the way we collect data, and gives customers a choice about how their data, including the decision whether or not to have their name removed from lists, used for marketing campaigns. All information provided will be kept strictly confidential and available only to those employees who need such information to perform their duties. All employees of HappyToVisit and business partners are responsible for respecting the policy.

Currency conversion

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price from the selected currency into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.