Celine

My profile

Germany

Celine S.



Tuscany Tour: Pisa + San Gimignano + Siena from Florence

My vote

15.09.2020

Booking process was easy but the tour we wanted to book was not running though we got a day before the opportunity to make an other tour excluding Pisa. I asked for a confirmation and I get one the day of departure and for the tour with Pisa. In the end we got to the wrong pickup point because even on the confirmation was written that the Meeting point is at Via Fratelli Roselli. Because of this the tour had to wait for us till we got to the correct meeting point. Our guide Ali was nice and could tell us about the places. For us it was good he did not tell us the whole story of siena because we are not that much interested in History and having a little more freetime was also good. The tour was good but still we would have prefered the tour including Pisa. Finally the tour was cool but I am not sure if I would recommend a tour where I did not get the right confirmation and did not even really know what I was finally booking.

My Tour replied to this review on 16.09.2020
Dear Celine,

Thank you for taking the time out to leave us this note and for the kind words in regards to our staff. We are glad to know that you enjoyed the tour and that the guide was available to all of your questions and requests.
Given that we usually are used to confirming our tours, we are sorry that we did not have the availability for the tour you had booked for and had to take another tour, but we are living in an unusual situation which somehow forced us not to confirm your tour.
We want to apologise for the missing update of the meeting point and to thank you for bringing this to our attention, because this is helping us correct ourselves and make things right.
We look forward to seeing you on our tours again in the near future.

Kind regards,
myTour Team

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