Phyllis

My profile

United Kingdom

Phyllis S.



Vip Duomo Tour & Secret Terraces with Skip the Line Tickets from Florence

My vote

06.08.2018

The booking and meeting place were well done. Our guide was friendly, and I think she can improve her delivery. Her English is fine, but she races through her commentary, going from one scene to another with very few pauses. I know she’s done it 100s of times, and it’s helpful for her to remember it’s the first time for the people on the tour, many of whom speak English as a second or third language. I noticed that some other tour guides went all the way up to the top of the dome with their groups. Not saying this is necessary. However, I recommend that our guide could slow down her delivery, check with participants before moving on.

Ciao Florence replied to this review on 06.08.2018
Thank you for your review of our tour. We are always happy to get feedback from our clients as a way to improve our services in the future. We are sorry to hear that you thought the guide rushed through the delivery. Please know that we are checking up on this issue, and will speak with the guides to ensure this doesn't happen in the future. We hope that despite this aspect, you found the tour enjoyable and informative. Thanks for taking the time to provide feedback and for booking with us!

Need Assistance?

Our team is at your service to help you with your booking issues or answer any related questions. Our working hours are every day from 8:00am to 10:00pm CET.

+385 91 336 0631


People

Follow us!

Stay up to date with the latest HAPPYtoVISIT news