Reece

Moj profil

United Kingdom

Reece W.



Krstarenje na mjesečini iz Budimpešte uz koktel

Moja ocijena

12.10.2017

The cruise was worth it to see the stunning views along the Danube and to see the likes of the Parliament building lit up at night, however it was very very poorly organised. I paid online for myself and my girlfriend and I paid an extra 10 euros per person for a hotel pick up. The time for the pick up came and went, and when I rang to query this the company first stated that the pickup was at a later date and then changed their mind and said we hadn't paid for pickup at all. Even though I had proof on my receipt they refused a refund. After paying for a taxi to get to the meeting point, we again contested this and they eventually told us we could have a drop off after the cruise. Once we were on the boat we were not really informed of anything and we were all told to sit in one small area of the boat. There was a choice of about 4 or 5 cocktails and even then my girlfriend wasn't served the correct one. I asked to exchange mine for beer and when I chose my beer I was told they might not have it (this was not long after we had set off), and when it came I was just told it was 'beer' so could have been anything. I think a cruise in the evening is well worth doing but certainly not with this company.

Hungária Koncert Ltd. je odgovorio na ovu recenziju 16.10.2017
We have a lot of new colleagues at the resevation department, and due to this who added this reservation to our system made a mistake. To fix this problem I have sent them a sample to make sure that they will know if the guest have a pick up service or not.

Please accept my personal apologies and we refunded the 10 EUR per person for the missed pick up service. Gerencsér János

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