Hiszpania Wycieczki i zajęcia - Opinie

Snjezana C.
Snjezana C. , Croatia 08.08.2019
5 star rating:Very Good
Very nice view and symphatic trip to Montserrat. The history of monastery is very interested. The process of booking of this trip is very similar and quick. In agency Julia travel we were waiting for the bus which is very comfortable. The agency gave us the nice backpack for our items taking with. The leader if the group was very sympathic guy with many patient. Reccomend this trip to all people..old and young, and the parents with kids.

Na wycieczce: Półdniowa podróż do Montserrat pociągiem z Barcelony
Snjezana C.
Snjezana C. , Croatia 08.08.2019
5 star rating:Very Good
You can see everything you want in Barcelona. Barcelona is very nice town and you must do it with hop-on-hop-off bus.

Na wycieczce: Barcelona: Hop-on-Hop-off wycieczka po mieście z biletem na jeden lub dwa dni
Gerry H.
Gerry H. , Canada 24.05.2019
4 star rating: Good
Arturo was an excellent guide, knowledgeable and a good communicator. Disappointed that we didn’t see more of Gaudi’s works.

Na wycieczce: Gaudí i Sagrada Família: Wycieczka autobusem do Barcelony
Jonathan M.
Jonathan M. , United States 15.05.2019
1 star rating: Poor
The service was horrific. Please if you’re considering booking an exclusion.... DON’T. When we booked I personally called to get details. The representative I spoke with was irritated that I called and had questions, was short and completely unhelpful. However, against better judgement we booked anyway. The driver was 30min late and had my wife and I along with other customer waiting. No one bothered to inform us they were late. Then when they finally arrived the driver asked us for our passports which we were surprised to be asked since no one informed us of this requirement. No where on the confirmation did it mention passports required and no where on the booing confirmation mentioned it. To make matters worse when we asked for a refund due to their lack of communication the representatives were not willing to accommodate our request. After 8 emails and threatening to report them did they agree to refund our money Do yourself a favor and never book from them. EVER

Organizator odpowiedział do tej opinii na 15.05.2019
Dear Jonathan,

your review is unfair and misleading.

1. The fact is that you didn't bring your passports on a tour that goes to a different county. To have the proper traveling documents is the responsibility of the traveler. Our site even clearly states that you should be aware of that in the "good to know" section of the tour listing.

2. Despite the fact it was not our responsibility, you still got a full refund the same day.

It is a shame to read such a review after we did everything we could, helped you find and book a suitable tour for you, assisted you when you had a problem, resolved the issue the same day and gave you a full refund (despite the fact that we still had to pay to our supplier), and promptly responded to all your emails.

Regarding the delay on the pickup, our partner informed us that unfortunately there was a lot of traffic on the road that day and there was nothing they could do to change that. They thought the traffic jam would be over soon so that is why they didn't start calling clients to inform them about the delay.

Regardless of everything that happened, I'm sorry that you didn't get to see Gibraltar and hopefully you will have another opportunity in the future.

Best Regards,

Nikola from HAPPYtoVISIT

Na wycieczce: Wycieczka na Gibraltar z Costa de Sol
Philip W.
Philip W. , Canada 24.04.2019
5 star rating:Very Good
This was a great tour! It was very easy to book online, l was picked up at my hotel by a taxi driver and was dropped off at Barcelona Sants station- there were about 18 people in the group and the whole process of going through security and boarding the train was extremely well organised! It was a breaze... Our guide, Jessica was fabulous and kind in her approach of Dali Museum with her clearly monumental knowledge; the driver, Albert got us back to station on time in spite of some inclement weather! I would highly recommend this tour to anyone. It was a pleasure and the cost very reasonable.

Na wycieczce: Muzeum Dali: Półdniowa wycieczka pociągiem z Barcelony
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