My Tour

3.5 star rating: Good (3.7/5 based on 6 reviews)
My Tour
CHRISTOS T.
CHRISTOS T. 02.10.2017
3 star rating: OK
The booking process was very easy. We took the tour from Lucca. Although we were on time at the meeting point, we were picked up later than scheduled. We were taken to a gas station, where we eventually joined the rest of the group, which had taken the bus from Firenze. Equally, on our way back, the bus left us at a parking lot, where we had to wait for another car to take us to Lucca. I am sure that car could have be arranged to be at the parking lot earlier, waiting for us instead. Other than that, the driver and the guide did a good job and all means of transportation used were in good condition. The places we visited were very beautiful and definitely worth seeing. However, I can't see why this tour should be so expensive.

My Tour replied to this review on 04.10.2017
I'm sorry for this late reply. Concerning client's feedback first of all we're happy that they enjoyed the places and that our guide and driver did a good job. Regarding the pickup tjhat was late actually I have spoken with the driver and hat was just 10 minutes since there was a traffic jam on the highway top reach Lucca, normally our drivers are at the departure place 15 minutes before. The dropoff instead is different since our guide call the driver and tell him the exact arrival time. They told me that the bus with clients arrived a few minutes before the driver for the dropoff. We're sorry for that, but as you can immagine is something that can happen.

The price of the tour includes lots of things, the main are:
- transportation and driver
- tour leader
- trian tickets
- boat tickets

On excursion: Cinque Terre Tour from Lucca
Claire B.
Claire B. 15.08.2017
5 star rating:Very Good
Excellent guide. Funny, knowledgeable and open to questions. Lovely pizza snack at the end!!!

On excursion: The Heart of Florence: Guided Walking Tour
Ines C.
Ines C. 11.08.2017
5 star rating:Very Good
Tour was excellent:) There were 3 of us on this tour - my friend and myself, and one girl from Australia plus our guide. First we went to winery Tenuta Torciano near San Gimignano, we learned how to hold wine glass and what is appropriate way to taste a wine. Our teacher Andreea was great, we had fun:) Then we went to small town Monteggiori, and then to a next winery. We tried in total 11 wines, and had snacks and lasagna:) Our guide was great, he was telling us about history of Tuscany, wines, small towns there, I would definitely recommend this tour to everyone:)

On excursion: Excursion to Chianti & Brunello from San Gimignano
Suzanne S.
Suzanne S. 28.04.2017
1 star rating: Poor
My friend, Margaret Spencer, and I were so excited to be able to go to Cinque Terre while we were staying in Montecatini. We arrived at the bus station 15 minutes before the suggested time of 7:45. We thought we had been duped as the bus did not show up until 8:20. We were never told that there was a window of time when we could expect the bus. We were relieved and ready to start our adventure with our guide, Armedaus. On the ride Armedaus told us to listen to him and he would tell us about Cinque Terre and he was not going to repeat it. And he kept his word. We were never told which village we were in when we arrived or anything about it; he just told us how much time we had there and where to meet. We were given one map for two people. At the third village we did have a delightful lunch and then we crowded onto a boat that took us to Porto Venere where we were given time and told when to meet the bus. We enjoyed seeing Cinque Terre, but we are used to friendly, informative guides and learning some in depth info about the places we visit. We will not be using Happy to Visit again because of this first experience. Suzanne Stetson

My Tour replied to this review on 02.05.2017
I'm sorry about this review, actually I was quite surprised because we never receive such bad reviews about this tour. So, regarding the point in which you say that our tour leader Ama​deus once they arrived in Cinque Terre just said the meeting point and time that is because he is a tour leader not a guide of Cinque Terre, so according to the low he is allowed to explain and talk inside the bus but not in the villages, in site he can only explain the main essential information about meeting point, time or public services. That is also stated in the tour description that they will have free time both in Cinque Terre and Portovenere. Moreover Cinque Terre is a national park and also protected by Unesco so there are restricted rules and a guided tour on site can only be made by an environmental​ tour guide, which Amadeus is not. ​He gave them the maps, so I can imagine that he also explained the itinerary and names of the village that they were visiting. We apologize if he was not friendly and regarding this we will talk to him because this does not belong to our policy.

​Rega​rding the delay the departure from Montecatini is at 8 am, but as this bus tour originally departs in Florence at 7.15 am and in this period there is a strong traffic due to some road works close to the main train station for this reason the departure time of the tour can suffer some delays (to try to reduce any inconveniences the 12th of April we sent an urgent communication to our partners to inform you of this fact), we apologize for that but unfortunately that is not something that we can control.

The boat trip in Cinque Terre is something really unique cause you gets the opportunity to admire the villages from another perspective but as you can imagine this is a public service so a part from our group there are many other passengers but anyway the boat staff always control and check for safety the number of people on board. Cinque Terre is a touristic destination and can be crowded during certain periods but again this is not something that we can control.


Best Regards

On excursion: Cinque Terre & Portovenere Tour from Montecatini
Magnus D.
Magnus D. 20.10.2016
3 star rating: OK
We when on this tour in mid october during very nice weather! Booking was easy but there were confusioning information about the pickup point as we joined this tour from Lucca and the map on the internet site marked it out on the wrong position! We discovered this at 21.30 the evening before the tour that google maps had another position on this address! But a great late night support chat by Vera on HappytoVisit saved our day! Many thanks! Then the pickup worked nice and the bus transfer from Firenze was very good (nice and clean, new bus). The time schedule was a bit tight all over, no longer stops so it was difficult to sit down and eat a lunch anywhere! Except for the first stop (wineyard in Montalcino, which was really good) all the other stops in Montalcino, Pienza and Montepulciano were just round an hour and to short to both se something and have a lunch. (Only a little snacks was included in the tour) Would be better to have one longer stop 1,5-2 hours and have the others as 20-30 min just for looking around! The stop in Montepulciano was a little longer but here was a less good wine tasting squezzed in, to lagre group for this place, just did not work any good! No guiding during the stops except for the wine tastings. Guidning/information before the stops was ok but very short and basic and not really good, and the guide Silvia was not that good English so the information could be inproved a lot! Information about the tour length 12 h is not including pickup from other cities as Lucca (We had 13 hours from start Firenze to stop Firenze and than another 2,5 hours to pickup and drive us back). I little to long when you don't plan for a real lunch stop! The places on this tour is great to visit, first wine tasting really good and the little food tasting we got here were also really tasty! But if I had known the time schdule and the poor guiding before I would probable not have done this tour! Would have taken a half day tour instead!

On excursion: Montalcino Pienza and Montepulciano Tour from Lucca


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