Florence Tickets and City Cards - Reviews

3.5 star rating: Good (3.5/5 based on 2 reviews) Florence Tickets and City Cards >>
Phyllis S.
Phyllis S. , United Kingdom 06.08.2018
4 star rating: Good
The booking and meeting place were well done. Our guide was friendly, and I think she can improve her delivery. Her English is fine, but she races through her commentary, going from one scene to another with very few pauses. I know she’s done it 100s of times, and it’s helpful for her to remember it’s the first time for the people on the tour, many of whom speak English as a second or third language. I noticed that some other tour guides went all the way up to the top of the dome with their groups. Not saying this is necessary. However, I recommend that our guide could slow down her delivery, check with participants before moving on.

Organizer replied to this review on 06.08.2018
Thank you for your review of our tour. We are always happy to get feedback from our clients as a way to improve our services in the future. We are sorry to hear that you thought the guide rushed through the delivery. Please know that we are checking up on this issue, and will speak with the guides to ensure this doesn't happen in the future. We hope that despite this aspect, you found the tour enjoyable and informative. Thanks for taking the time to provide feedback and for booking with us!

On excursion: Vip Duomo Tour & Secret Terraces with Skip the Line Tickets from Florence
Claire B.
Claire B. , United Kingdom 15.08.2017
3 star rating: OK
We started the tour with a guide who was very friendly but didn't speak very good English as a result her commentary about the Duomo was stilted and a bit awkward (14th August 2017). We moved ourselves to join another guide from the same operator who was much better. I would strongly advise visitors to complain if the guide is poor as the Duomo is such an amazing place and you need to appreciate it to the full.

Organizer replied to this review on 16.08.2017
However, the professional guides managing this activity are directly selected and prepared by the Opera del Duomo itself, so it seems a little bit strange to me that his/her English was not that good.
Anyway we are going to investigate on this matter and we would like to thank Miss Claire for having reported her dissatisfaction.
I hope that you appreciated at least the skip the line access to the Cathedral, the reserved entrance to Brunelleschi's Cupola, the exceptional opening of the secret terraces and the 48 hour ticket for the rest of the Duomo Complex (Baptistery, Giotto Bell's Tower, Opera del Duomo Museum.

On excursion: Vip Duomo Tour & Secret Terraces with Skip the Line Tickets from Florence
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