Quick Overview

For travelers arriving in or departing from Hanoi, this private transfer service offers a simple, reliable way to get to Noi Bai International Airport or your hotel within the bustling Old Quarter. Costing just $15 per group (up to 3 people), it’s an affordable option that promises peace of mind, especially after a long flight. The entire process takes about 35 minutes to an hour, depending on traffic, and includes a personalized pickup with a driver holding a sign with your name, making it easy to spot your ride.
What we particularly appreciate about this service is the flexibility it offers—whether you’re arriving or leaving, the team at Lisa Vietnam Travel handles the details, so you can focus on your trip. Two standout features are the clear communication—just send your flight details—and the full inclusive price, no hidden costs. One possible consideration is that if your hotel is outside the city center, a surcharge applies, which is good to keep in mind.
This experience suits travelers who value convenience and reliability—especially those arriving with luggage or heading to the airport for early or late flights. The personalized transfer makes it ideal for first-timers or those who want to avoid the unpredictability of taxis or ride-hailing apps in Hanoi.
Key Points
- Affordable and reliable private transfer at $15 per group.
- Flexible vehicle options—4, 7, or 16-seater—based on your group size and luggage needs.
- Clear pickup process with drivers holding signs and waiting at designated airport areas.
- Book in advance (average 12 days ahead) for a smooth experience.
- No hidden costs; fully inclusive pricing for peace of mind.
- Surcharge applies if your hotel is outside the city center, so plan accordingly.
Prefer personalized experiences? Here are other private options we've covered in Hanoi
The Practicality of Private Transfers in Hanoi

Traveling between Hanoi and Noi Bai Airport is often a logistical challenge, especially amid Hanoi’s busy traffic and the inconsistent quality of taxis. This private transfer service provides a straightforward, stress-free alternative. You simply need to send your flight details—arrival time and flight number—and their team takes care of the rest, ensuring your driver is ready when you land.
Knowing your driver will be waiting with a sign displaying your name in the arrivals hall offers a reassuring touch of professionalism. It removes the guesswork often associated with hailing a taxi or using ride-sharing apps, which can sometimes be unreliable or overly expensive at the airport.
Vehicles and Comfort

The service offers three vehicle options, accommodating different group sizes and luggage amounts:
- 4-seater cars (for up to 3 passengers)
- 7-seater vehicles (up to 5 passengers)
- 16-seater vans (up to 11 passengers)
This range ensures you won’t have to cram into a small car if you’re traveling with family or a group of friends, and your luggage will have space. The vehicles are private, so you won’t be sharing your ride with strangers—a real plus for those traveling early or late when options might be limited.
The Airport Pickup Experience
Arriving at Noi Bai International Airport? You’ll want to look for your driver at the Arrivals Hall, where they will be waiting with a sign. The airport has two main arrival lobbies, A and B, so it’s essential to coordinate with your driver or call the provided contact if you can’t find them.
The driver’s professionalism garners praise in reviews, with Sarah_T mentioning, “Driver was on time, professional and got us to the airport in plenty of time.” This punctuality is crucial, particularly for early flights or when traveling during Hanoi’s busy traffic hours.
Cost and Value
At just $15 per group, the price is quite reasonable, especially considering the safety, convenience, and peace of mind it brings. The quoted price includes full transport—no hidden fees or surprises—and is based on the vehicle, not per person, which makes it economical for groups.
There is a $5 surcharge during the Vietnamese Tet holiday (Feb 13-20), payable directly to the driver. If you’re traveling during this period, it’s good to budget for this extra fee.
While in Hanoi, here are other experiences we've covered
- Ha Long Bay – Bai Tu Long Bay Luxury Boat Tour & Transfer
- From Hanoi: 2-Day Sapa Trek Tour – Luxury Limousine Transfer
- Hanoi: Halong & Lan Ha Bay Cruise with Limousine Transfer
- Hanoi: Catfish Luring Experience with Round-Trip Transfer
- Hanoi: Private Transfer for Full-Day City Tour on Your Own
- Hanoi: 2 Days Sapa, Hotel 4-stars,Transfer by VIP Limousine
Booking and Cancellation
Booking should be done at least 12 days in advance, ensuring availability during busy travel periods. The service offers free cancellation up to 24 hours before the scheduled pickup, giving you flexibility if your plans change unexpectedly.
Who Should Use This Service?

This transfer is perfect for anyone wanting a hassle-free, cost-effective way to navigate Hanoi’s airport. It’s especially suited for first-time visitors, travelers with lots of luggage, or those arriving late at night or early morning when local transportation options might be limited or unreliable.
If you value timeliness, comfort, and simplicity, this private transfer is an excellent pick.
Detailed Breakdown of the Experience
Booking Process
The booking requires only your flight details—arrival time and flight number—and your hotel name. This simplicity is a huge advantage because it minimizes the hassle, especially after a long flight. Most travelers book this experience around 12 days in advance, indicating that it’s a trusted option for well-planned trips.
Vehicle Options and Space
The three vehicle choices are tailored for different group sizes. The 4-seater is perfect for solo travelers or couples with minimal luggage. The 7-seater comfortably fits small families or groups with more bags, while the 16-seater offers ample room for larger groups, making it a versatile choice.
The vehicles are exclusive, so there’s no sharing with strangers, and the drivers are experienced in navigating Hanoi’s traffic, which can be unpredictable, especially during rush hours or in peak seasons.
Airport Pickup Dynamics
Once you arrive at Noi Bai Airport, look for your driver holding a sign with your name—a small but significant gesture that cuts through the chaos of airport arrivals. If your plane arrives late or early, the team is prepared to coordinate with you, ensuring a smooth transition from plane to vehicle.
If you have trouble finding your driver, the Information Desk can assist, and calling the provided contact number is a quick fix. Reviews indicate drivers are punctual and professional, which is reassuring.
The Drive to Hanoi
Traveling from Noi Bai Airport to Hanoi’s Old Quarter usually takes about 35 minutes to an hour, depending on traffic. This is a significant advantage over hailing a taxi, which may take longer or charge more, especially if you’re unfamiliar with local fare norms.
The journey itself offers a glimpse of Hanoi’s outskirts—urban sprawl giving way to the lively cityscape—an opportunity to mentally prepare for your stay or departure.
Cost-Effectiveness and Peace of Mind
The total cost of $15 per group is remarkable given the comfort and convenience. It’s a small price to pay for the certainty of a driver waiting for you, especially after a long international flight when you just want to get to your hotel without stress.
Authentic Experiences and Guest Feedback
Rich feedback from travelers highlights the quality of service—the driver’s punctuality and professionalism are often cited. Sarah_T shares, “Driver was on time, professional and got us to the airport in plenty of time,” emphasizing the reliability.
Others appreciate the full inclusivity of the price, with no surprise fees. This transparency is crucial to travelers who want to avoid the common pitfalls of airport transfers in busy Asian cities.
Practical Tips for Travelers
- Always send your flight details well in advance to ensure smooth coordination.
- Confirm your pickup location if your flight arrives late or during peak hours.
- Consider booking early during holidays or busy travel seasons to secure your spot.
- Remember, if your hotel is outside Hanoi’s Old Quarter, an additional surcharge applies.
- Tipping the driver is optional but appreciated if you receive good service.
- Keep the contact number handy in case you need assistance upon arrival.
The Sum Up
This private transfer service between Hanoi and Noi Bai Airport offers a straightforward, economical, and comfortable way to start or end your Vietnam journey. Its full service, punctual drivers, and clear process make it a reliable choice for solo travelers, families, or groups. While the surcharge outside the city center is an extra consideration, the overall value and peace of mind are well worth it.
Ideal for those who prioritize timeliness and convenience without breaking the bank, this service helps you arrive relaxed and ready for your adventure or departure. Whether you’re new to Hanoi or a seasoned visitor, having a trusted transfer makes the whole experience smoother and more enjoyable.
FAQ
How do I book this transfer?
You simply need to provide your flight details—arrival time and flight number—and your hotel name. Booking is recommended at least 12 days in advance to secure your spot.
What is included in the price?
The price covers the private vehicle, the driver holding a sign with your name at the airport, and door-to-door service to your hotel in Hanoi Old Quarter.
Are there vehicle options?
Yes, you can choose from 4-seater, 7-seater, or 16-seater vehicles, depending on your group size and luggage.
Can I cancel this service?
Yes, you can cancel free of charge up to 24 hours before your scheduled pickup.
What if my hotel is outside the city center?
A surcharge applies—$5 per vehicle—payable directly to the driver.
How long does the transfer take?
The journey typically takes between 35 minutes to 1 hour, depending on traffic conditions.
What happens if I can’t find my driver at the airport?
Your driver will be waiting at the designated Arrival Hall with a sign. If you are unable to locate them, visit the Information Desk or call the provided contact number.
Is tipping the driver customary?
It’s optional. If you’re satisfied with the service, a tip is appreciated but not obligatory.
Is this service suitable for late arrivals or early flights?
Absolutely, the company is prepared for all arrival times, ensuring a smooth pickup regardless of your flight schedule.
This private transfer service offers a dependable, fuss-free start or finish to your Hanoi trip. It’s a smart choice for travelers who want to avoid the unpredictability of taxis and ride-hailing apps, especially after a long flight or during busy periods. Trust in their professionalism, and you’ll be able to focus on enjoying your time in Vietnam rather than stressing over transportation logistics.
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More Hanoi experiences we've covered
- Halong Bay Cruises Luxury 1 Day Tours Included Meals and Pick up & Transfer
- Hanoi Countryside By Bike & Local House and Food Tasting
- Ha Giang – Hanoi Express Transfer : Sleeper Bus or Limousine Bus
- Halong bay Full Day Cruise trip: kayaking, surprise cave, titop island, lunch
- Ninh Binh 2 Day 1 Night Trip Small Group Tour With 4 star Hotel
- 2 days AMAZING trekking Sapa from Hanoi with various options
- Conquest Cruise 2day Explore Halong Bay from Hanoi
- Hanoi Vespa Tours: Hanoi Vintage Vespa Tours Countryside
- Hanoi Motorbike Tours: Hanoi City Motorbike Tours Led By Women
- Sea Octopus Cruise – 5 Star Luxury YATCH Halong Bay Heritage Site
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