We booked late afternoon the day before we wanted to go on the tour and the booking process was straightforward and HtV confirmed by phone a little after 7 pm. The highways were closed due to wind and we needed to detour twice which was obviously not really something HtV could predicts but it maybe would have been good to know this was a possibility in advance because it was a very long day. The walking part of the tour was along relatively easy tracks and boardwalks and was very pretty but was very crowded and slow going. The tour guide spoke German (fluent/native) and English (quite good) and provided some history and cultural commentary on the trip there and back. I think the tour group might have liked a bit more information about the itinerary for the day eg when the stops would be, what route we would walk. Pluses: pretty scenery and it was transport and entry combined. Minuses: Planning information was a bit light on. The toilet on the bus didn‘t work. If you are used to hiking this may feel a bit like a crowded city street (albeit with nice scenery).

I went to the Plitvice Lakes yesterday 23-07-2019. The beginning of the tour was very nice. The bus was clean and okay. The tour guide told us some interesting facts about Zadar, Croatia, the war and the lakes, while we were on the way to the park in the bus. However from the moment we got to the park, to the beginning of the route, the guide led the group very quickly on the path (we had no time to make pictures or enjoy the views at all). This was possibly due to the fact that we had to wait for almost an hour in line to get into the train to get us to the route, and that the guide thought we could save some time by running through the route. I was also doing the tour together with my mom, who is a bit older and cannot walk too fast. It felt stressful and we quickly lost the group as the tour guide was walking way too fast. He did not stop at any fork on the path to show us where to go or to get the group back together, so at some point we just thought of following our way to the boat which we would have to take anyways. We eventually met more people that had lost the group due to this fact and walked on together (which felt a bit more secure, but still very weird). We only met the group again at the end of the tour where we were completely stressed of missing the group, bus and the fact that we were completely out of touch with them. He told us only "I was already wondering where you were" - but I really had in my mind that exactly that was one of his only jobs on this tour: keeping the group together, unless members of the group would tell him that they would like to split and see the rest of the group at the end, and give information and interesting facts about the park (which we have now completely missed). For people that would like to go to Plitvice Lakes in the future, I would not choose to travel with this tour: choose another one carefully, or just go there independently: buy a bus ticket, a ticket for the park, search for facts and information about the park on Google and enjoy the day on your own pace (and don't lose a lot of money). By buying this tour you also can't tell that you could get a discount: two of us were students. This could have also saved some money. When we made the bus eventually I talked to two other members of the group who told us that at some point they had lost half of the group, that they had told the guide but he had just shrugged and ignored it.

Der Ausflug war sehr schön und gut organisiert. Die Fahrt mit dem Reisebus war entspannt (Wifi und sehr modern). Über den Tag waren zwei längere Pausen eingeplant, die wir an nicht so überlaufen und überteuerten Plätzen machten. Unser Reiseleiter hat vor allem bei der Hinfahrt in sehr gutem Deutsch und Englisch viele Informationen über Zadar, das Hinterland des Velebit Gebirges, die Geschichte Kroatiens uvm. erzählt (Sehr informativ) Die Seen sind wunderschön und auf jeden Fall ein Muss!

I was happy with this tour from beginning to end! The booking process was really easy allowing me to select a pick up destination & giving a full itenerery of the day unlike most. We weren’t in the right spot for pick up but luckily we got a call from the agency to see where we were & the bus came to us! Big relief as we could of missed it all!! The tour guide was really good and enthusiastic about the trip. The only let down was the speed we went through certain parts of the park meant you had to take quick photos but couldn’t really take it all in. Also having group members that let the group down by not paying attention to the guide etc. Overall great experience at an amazing place!

The coach arrived exactly on time at our pick up point.There was a mixtue of English,French and German passengers.All languages were provided by the tour guides.Unfortunately there was a road accident near our destination and we were held up for over 1 hour.Our guides was very helpful and informative.We took a leasurely stroll around the lakes.It was peak season and the queue for the boat to get across the largest lower lake was horrendous.Queud for over 1 hour.This did not deter our guide to rush and he made sure we still got to see all of the lakes.They were absolutely beautiful and stunning.I would like to thank the tour guides and coach driver for thier patience and profesionalism for not letting the delays bother them.These problems were out of thier control.We arrived back to Zadar about 3 hours later than scheduled.It was a great day out and very well organised by the staff.If you like natural beauty and landscapes this is a fantastic place to visit.Once again THANKS to the staff on the coach for a brilliant day.Recomended.