When arriving in Nur-Sultan (formerly Astana), one of the first impressions you want is a smooth, stress-free transfer from the airport to your hotel. This private transfer service, offered by To-Go-In Astana, provides a comfortable and reliable way to start your trip. For just $40 per group (up to three people), you can choose between a standard sedan, a minivan, or luxury options, with the process designed to be simple and flexible. The entire experience lasts around 30 minutes to an hour and a half, depending on your hotel location and traffic conditions.
What we really appreciate about this transfer is the personalized service and professional drivers. From the reviews, it’s clear that travelers value the responsive communication, especially if flights are delayed or arrive during odd hours. Another highlight is the clean, spacious vehicles—important for making a good first impression after a long journey. However, one point to consider is that this service is a one-way transfer only, so if you need a return trip, booking separately would be necessary. This service is perfect for first-time visitors or those arriving late at night when local transportation options might be limited or confusing.
If you’re the kind of traveler who values reliable, door-to-door transportation, this service suits those arriving at NQZ who want to avoid the hustle of taxis or rideshare apps. It’s also ideal for elderly travelers or groups with luggage, as the reviews show that the driver is attentive and accommodating. This transfer offers good value for the peace of mind and convenience it provides, especially given the 24/7 availability.
Key Points

- Tailored Vehicle Options: Choose from standard or luxury sedans and minivans to suit your group size and budget.
- Reliable and Professional Service: Drivers are described as friendly, professional, and responsive—crucial for a smooth start or end to your trip.
- Flexible Booking and Confirmation: Transfers are confirmed within 24 hours, with a simple process of providing flight and hotel details.
- Good for Flight Disruptions: The service has proven to be responsive during flight delays and unexpected schedule changes.
- Easy to Use: Mobile tickets and an optional pickup make the process straightforward.
- Value for the Cost: At $40 for up to three people, it offers a comparable or better alternative to taxis, especially with the added reliability.
Detailed Review of the Experience

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Location and Booking Process
Starting with the logistics, booking this private transfer is straightforward. Once you’ve booked, you’ll receive a confirmation within 24 hours, and a travel voucher to present to your driver at the airport. You need to share your flight details and hotel info upfront—this small step ensures everything runs smoothly despite any delays or early arrivals. This advance planning pays off by minimizing stress, especially after a long flight or arriving at odd hours.
Vehicle Options and Comfort
The service offers several vehicle choices, which is a thoughtful touch. The standard sedan, like the Toyota Camry 70, comfortably seats up to three passengers, perfect for solo travelers or couples with luggage. For larger groups or those with more baggage, the Mercedes Sprinter minivan fits up to seven, making it ideal for families or small groups sharing costs.
From the reviews, we see that vehicles are consistently described as clean and spacious. This isn’t always a given in airport transfers, but here it’s clearly a priority. The luxury options also appeal to travelers wanting a more upscale experience, whether for business or simply to indulge after a long journey.
Driver and Service Quality
What sets this service apart, according to reviews, is the friendly and professional attitude of the drivers. Alison_P mentioned how the driver was “friendly and professional,” making her transition from airplane to hotel seamless. Marissa_P highlighted that despite multiple flight disruptions, the driver was waiting at the airport exit, demonstrating reliable responsiveness.
The drivers’ attentiveness adds a layer of reassurance, especially if you’re arriving during early morning hours when local transportation options are sparse or uncertain. As Natalia_K noted, the service was “very responsive when the flight was delayed,” which is a rare and valuable trait in airport transfers.
The Experience at the Airport
Upon arrival, you’ll be met and escorted by your driver, which is a big plus if you’re unfamiliar with the airport layout or tired after a flight. The meet-and-greet service helps avoid the common hassle of hunting for taxis or navigating public transport with luggage. The driver will handle your bags and guide you to your vehicle, making the journey to your hotel effortless.
Duration and Convenience
The transfer duration typically ranges from 30 minutes to 1 hour 30 minutes, depending on your hotel’s location and traffic. This makes it flexible enough for most schedules, and the 24/7 availability means you can land at any time—yes, even for those late-night or early-morning arrivals. That kind of flexibility is particularly valuable in a city like Nur-Sultan, where flights can come in at odd hours.
Cost and Value
At $40 for a group of up to three, this transfer isn’t just affordable—it’s often a better deal than taking a taxi, especially considering the peace of mind and fixed price. The fact that it’s private means you won’t be sharing with strangers or waiting for other pickups, which can add unwelcome delays. For families or small groups, splitting this cost still offers excellent value, especially when compared to the unpredictability and surcharges of metered taxis.
Additional Considerations

The main consideration is that this is a one-way service. If you need a return transfer back to the airport, you’ll need to book separately. Also, since cancellations are fully refundable if done more than 24 hours in advance, it’s a flexible option if your plans change. Weather impacts are minimal in the booking info, but if poor weather occurs, the provider might reschedule or offer a refund.
This service caters mostly to those who want efficiency, reliability, and comfort without fuss—ideal for first-timers, those with tight schedules, or travelers arriving during less convenient hours.
Who Should Consider This Service?

If you’re arriving in Nur-Sultan and want to start your trip with peace of mind, this transfer is perfect. It’s especially suited for visitors with tight schedules, first-time travelers, or those arriving late at night. Elderly travelers or families with lots of luggage will find the spacious vehicles and attentive drivers particularly helpful. If you value predictability and professionalism, this service aligns well with those priorities.
Travelers who dislike the unpredictability of taxis or who prefer a straightforward, pre-arranged experience will appreciate the ease of booking and the responsive communication. It’s a dependable solution that can ease the beginning or end of your stay, allowing you to focus on discovering what Nur-Sultan has to offer.
Frequently Asked Questions

Can I book this transfer for a specific pickup time?
Yes, you provide your flight details and hotel information when booking, and your transfer will be scheduled accordingly.
Is the price per person or per group?
The $40 fee covers the entire group, up to three people in a sedan or seven in a minivan.
What if my flight is delayed?
The service has received praise for being responsive during delays. As long as you update your flight info, the driver will wait for you.
Are there luxury vehicle options?
Yes, you can choose a luxe sedan or luxe minivan if you prefer a more upscale experience.
How long does the transfer usually take?
Expect between 30 minutes and 1.5 hours, depending on your hotel’s location and traffic conditions.
What is the cancellation policy?
You can cancel for a full refund more than 24 hours before the transfer. Cancellations made less than 24 hours in advance are non-refundable.
To sum it up, this private transfer from NQZ Airport to Nur-Sultan offers an efficient, comfortable, and reliable way to start or end your trip. With professional drivers, flexible vehicle options, and positive reviews highlighting responsiveness, it’s a solid choice for travelers who prefer to avoid the uncertainties of taxis or public transport. Whether you’re arriving late, traveling with family, or simply want to ensure a stress-free beginning to your journey, this service delivers good value and peace of mind. Just remember, it’s a one-way service, so plan accordingly for your return trip.
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